Shipping Policy
Every order ships from our studio in Oakhurst, California. Chain, connector charms and starter kits are stocked and ship within 1–2 business days. Finished bracelets and anklets are made to order in the size you choose; please allow up to 5 business days before they ship.
United States
- Economy – Free on every order. USPS, typically 3–7 business days after shipping.
- Standard – $7.95. USPS Priority Mail, typically 2–4 business days after shipping.
- Express – $22.95. USPS Priority Mail Express, typically 1–2 business days after shipping.
Rates apply per order, not per item, so a large wholesale order ships for the same price as a small one.
International
We ship worldwide. Exact USPS (First Class Package International, Priority Mail International, Priority Mail Express International) and DHL Express rates are calculated at checkout from your address and the weight of your order. Import duties, VAT and customs fees are set by your country and are the buyer’s responsibility; they are not included in our prices or shipping charges.
Tracking
You will receive an email with a tracking number the moment your order ships. Please check that your shipping address is complete and correct at checkout – packages returned to us for an incorrect address can be reshipped, but the second shipping charge is the buyer’s responsibility.
Lost or damaged in transit
If your package is marked delivered but has not arrived, or arrives damaged, email chapman@chapmanjewelry.com with your order number within 7 days of the delivery date and we will file the carrier claim and make it right.
Questions
Email chapman@chapmanjewelry.com or call (559) 760-5063, Monday to Friday, 9:00 am to 4:00 pm Pacific.