Returns & Exchanges
We want every piece to earn its place in your case or on your permanent jewelry cart. If something is not right, here is how we handle it.
30-day returns and exchanges
Unused connector charms and finished bracelets and anklets in their original condition may be returned or exchanged within 30 days of delivery. To start a return, email chapman@chapmanjewelry.com with your order number and the items you are sending back; we will reply with the return address and instructions. Please do not ship anything back before you hear from us.
- Return shipping is paid by the buyer; we recommend a tracked service.
- Refunds go to the original payment method once the items arrive and are inspected, usually within 5 business days.
- Items that come back worn, used or otherwise not in original condition may be refused or refunded at a reduced value.
Final sale items
Because chain is cut and packed to order, the following are non-refundable and non-returnable, except when they arrive defective or we sent the wrong item:
- Chain by the foot, in any metal or length.
- Chain kits and starter kits.
- Finished bracelets and anklets made to a custom length outside our standard sizes.
Our guarantee
We stand behind our work. If a piece arrives defective, or breaks within 30 days of delivery under normal wear, we will replace it at no charge. After that, we offer a replacement at 50% off for up to one year from the date of sale. Email us a photo and your order number and we will take care of it.
Wrong item or our mistake
If we sent the wrong item, metal or length, tell us within 14 days and we will send the correct piece at our expense and cover the return of the mistake. This applies to chain and kits too.
Contact
Email chapman@chapmanjewelry.com or call (559) 760-5063, Monday to Friday, 9:00 am to 4:00 pm Pacific. Please include your order number.